1. How to request deletion
To request deletion of your ChitNotes business account and its data, email chitaivault@gmail.com from the email address (or mention the mobile number) registered to your account, with the subject line "Account Deletion Request". Please include:
- Your registered mobile number
- Your business name / subscriber code (as shown in the app, if known)
This confirms the request comes from the account owner before we proceed.
2. What gets deleted
Once verified, we permanently delete:
- Your business account and login credentials
- All groups, subscribers, tickets, auctions and collection records you entered
- Your profile information (name, email, photo) and notification/settings preferences
3. What may be retained
We may retain a limited record of your subscription billing history (e.g. payment/transaction references) for as long as required to comply with applicable legal, tax, or accounting obligations, consistent with our Privacy Policy. We do not retain your business, subscriber, or group records beyond the deletion described above.
4. Deleting specific data only
Currently, deletion requests are handled as a full account deletion rather than removing individual records while keeping the account active. If you only want to correct or remove specific information (for example, a subscriber's Aadhaar/PAN entry), email the address above describing what you'd like changed, and we'll handle it directly rather than deleting the whole account.
5. Timeline
We aim to complete deletion requests within 30 days of verifying the request.